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Customer service

Shipping & returns

What delivery costs, how your order reaches you and how to return something.

Shipping costs

  • Netherlands: €6.95, free from €65
  • Belgium: €9.95, free from €75
  • Luxembourg: €11.95, free from €80
  • Collection from our shop: free. Choose collection at checkout.

We deliver with DHL in the Netherlands, Belgium and Luxembourg. You always see the shipping costs before you complete your order. All prices include VAT.

Delivery

  • We ship with DHL. As soon as your parcel is on its way, you will receive a track & trace link by email.
  • Some products are shipped directly from our supplier's warehouse. If you also order products from our own stock, your order may arrive in more than one parcel. You only pay the shipping costs once.
  • Unless a different delivery period has been agreed, we deliver within 30 days of your order at the latest (article 7 of our terms and conditions).

Returns

  • If you buy from the webshop as a consumer, you have a 14-day cooling-off period. It starts on the day after you have received the product.
  • Let us know about your return within the cooling-off period by emailing info@analooggroningen.nl. You may use the model withdrawal form for this, but you don't have to.
  • Send the product back within 14 days of letting us know, to the address we give you at that point. The cost of returning it is at your expense.
  • We refund the purchase price, including the standard shipping costs, within 14 days of your notification, using the payment method you used. We may wait until we have the product back or until you show that you have sent it back.
  • Handle the product and its packaging with care. Only unpack or use it as far as necessary to see whether you are happy with it.

Not returnable: photo chemicals supplied sealed whose seal has been broken, lab services that have already been carried out, party cameras with a custom label, and workshops (see article 9).

Damaged or not right?

Products are covered by the statutory warranty. If something is wrong with your order, email info@analooggroningen.nl with your order number and a short description, and a photo if possible. We will sort it out with you.

This is a summary. For the exact terms, see our terms and conditions.